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Contact Center as a Service:
Zisson Simplifies Customer Care
The most flexible contact center software, helping you to provide seamless and effective customer experiences.
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Explore Channels - Contact Sales

The contact center for companies that take customer dialogue seriously

Zisson Interact is a cloud-based and omnichannel contact center solution. We quickly set up flexible communication and customer service solutions for telephony, webchat, email, chatbot, social media, and SMS inquiries. By receiving inquiries in one application, you will be able to recognize customers across channels. The solution facilitates two-way collaboration on issues internally and effective customer dialogue with end customers. It is a competitive advantage to provide good customer service.

Discover Our Product
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Cost Effective

Simple cloud solution requiring no costly hardware or investments, combined with clear overview to optimize most effective channels and response configurations.

Customer Overview

Create a seamless customer experience across all channels, enabling you to answer inquiries in a fast an efficient manner, solving customer issues in their preferred channel. And all your metrics in a single management dashboard.

Open Integrations

With proven out of the box integrations and well-defined APIs, you have the flexibility and power to integrate with your choice of existing cloud solutions, from CRM and Work Force Management systems, to your operational solutions.

Secure & Reliable

A solution built for data privacy and platform security. Redundant data centres in the Nordics, responsive support team ready to assist, always with GDPR in mind.

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The contact center for companies that take customer dialogue seriously

Zisson Interact is a cloud-based and omnichannel contact center solution. We quickly set up flexible communication and customer service solutions for telephony, webchat, email, chatbot, social media, and SMS inquiries. By receiving inquiries in one application, you will be able to recognize customers across channels. The solution facilitates two-way collaboration on issues internally and effective customer dialogue with end customers. It is a competitive advantage to provide good customer service.

Discover Our Product

Cost Effective

Simple cloud solution requiring no costly hardware or investments, combined with clear overview to optimize most effective channels and response configurations.

Customer Overview

Create a seamless customer experience across all channels, enabling you to answer inquiries in a fast an efficient manner, solving customer issues in their preferred channel. And all your metrics in a single management dashboard.

Open Integrations

With proven out of the box integrations and well-defined APIs, you have the flexibility and power to integrate with your choice of existing cloud solutions, from CRM and Work Force Management systems, to your operational solutions.

Secure & Reliable

A solution built for data privacy and platform security. Redundant data centres in the Nordics, responsive support team ready to assist, always with GDPR in mind.

Features:

Analytics

It is easy to have an overview in Zisson Interact. Easy access to key figures and raw data enables rich, statistical reporting on several levels. Fully adaptable to the business requirements. The queue ticker contains a visualization of the agent's key statistics on inquiries, presence, and average response time.

Wallboard

Set up a monitor with your agents to share the fully configurable wallboard, where you can easily view real-time call and inquiry volumes, response times, key indicators and any relevant statistics. Easy to configure with an intuitive overview, helping to optimize the contact center performance at all times.

IP PBX

Upgrade the business communication with a cloud-based IP PBX switch board solution. Streamline your telephony operations and boost your productivity. Integrate traditional telephones through PBX or set up IP telephones as you wish, as a flexible and cost effective alternative to the traditional fixed telephony subscription setup.

IVR

Increase customer satisfaction with self-service. The service flow is visualized using a flowchart. The flowchart is updated as soon as changes are made and is a live view of what the solution looks like at all times. You can change the content of the flowchart continuously to adapt to the process and the customer journey.

Switchboard

Zisson Interact is a full-fledged, modern contact center solution that also includes switchboard functionality. The solution is 100% cloud-based, multi-channel, and easy to use. The solution can be scaled up and down to the size and needs of the business.

Chat Bot

Customers have new requirements for effective communication and accessibility. A hybrid bot will navigate the customer based on their questions and let them choose whether they want to talk to a chatbot or a human. Your customers will spend less time waiting for answers and more time on your product.

Surveys

Enhance insights and customer satisfaction with IVR or post-call SMS feedback. Gather preferences, track performance, and optimize processes with tailored surveys and detailed reports. Customize with multiple questions and follow-ups to improve customer experiences with Zisson's survey solution.
    Explore Key Features
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    Best of Breed cloud solution with Zisson integrated in your ecosystem

    Zisson offers out of the box integration solutions, or open APIs to ensure simple integrations with your preferred solutions.
    Seamless Integrations

    Test the solution, free of charge

    We are here to help you find the best solution for your company. Book a Demo today.
    Get in Touch with Sales
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    “Zisson has been an important contributor to Onninen now having one of the industry’s best response times and response rates with customer satisfaction at the top end of the scale.”
    Cathrine Ditleff
    Sales Director SMB, Head of Customer Service Norway
    "With Zisson, we handle 30% more customer enquiries, with the same number of employees, at the same time with a significant increase in the response rates."
    Fredrik Karlsen
    Head of Customer Center, Bertel O. Steen

    13.200

    Active agents per month

    30%

    Increased productivity*
    * according to Bertel O Steen

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