Agents can now choose response location after login. More access granted in service layout. Other updates: CRM fields, automations, 2FA via app & written media.
Zisson Interact 2023 – Nr. 4
New Entertainer rules, agent UI improvements, SIP phone with NewArc, and POCs for script runner, SCIM, and monitoring.
Zisson Interact 2023 – Nr. 3
Improved Talaria co-browsing UI, optimized chat flow with new API, and custom BankID via IVR. Enhancing your platform experience!
Zisson Interact 2023 – Nr. 2
Zisson Interact update: New platform rollout, upgraded IVR, queue reports, audit logs, agent tools, improved search, and voice survey API.
Zisson Interact 2023 – Nr. 1
New year brings integration upgrades, in-call callback booking, DTMF/SMS in IVR, Sennheiser support, and more rules in Entertainer.