The contact center for companies that take customer dialogue seriously.
Zisson Interact is a cloud-based and omnichannel contact center solution. We quickly set up flexible communication and customer service solutions for telephony, webchat, email, chatbot, social media, and SMS inquiries. By receiving inquiries in one application, you will be able to recognize customers across channels. The solution facilitates two-way collaboration on issues internally and effective customer dialogue with end customers. It is a competitive advantage to provide good customer service.
The simplest and most flexible contact centre solution
Your complete Digital Customer Platform
Cost Effective
Simple cloud solution requiring no costly hardware or investments, combined with clear overview to optimize most effective channels and response configurations.
Customer overview
Create a seamless customer experience across all channels, enabling you to answer inquiries in a fast an efficient manner, solving customer issues in their preferred channel. And all your metrics in a single management dashboard.
Open Integrations
With proven out of the box integrations and well-defined APIs, you have the flexibility and power to integrate with your choice of existing cloud solutions, from CRM and Work Force Management systems, to your operational solutions.
Secure and Reliable
A solution built for data privacy and platform security. Redundant data centres in the Nordics, responsive support team ready to assist, always with GDPR in mind.
Features:
Analytics
It is easy to have an overview in Zisson Interact. Easy access to key figures and raw data enables rich, statistical reporting on several levels. Fully adaptable to the business requirements. The queue ticker contains a visualization of the agent's key statistics on inquiries, presence, and average response time.
Wallboard
Set up a monitor with your agents to share the fully configurable wallboard, where you can easily view real-time call and inquiry volumes, response times, key indicators and any relevant statistics. Easy to configure with an intuitive overview, helping to optimize the contact center performance at all times.
IVR
Increase customer satisfaction with self-service. The service flow is visualized using a flowchart. The flowchart is updated as soon as changes are made and is a live view of what the solution looks like at all times. You can change the content of the flowchart continuously to adapt to the process and the customer journey.
Chat Bot
Customers have new requirements for effective communication and accessibility. A hybrid bot will navigate the customer based on their questions and let them choose whether they want to talk to a chatbot or a human. Your customers will spend less time waiting for answers and more time on your product.
Surveys
Improve insights and customer satisfaction through IVR or post-call SMS feedback. Understand preferences and areas for growth. Set tailored surveys at specific intervals. Reports for better decisions, trend identification, agent performance tracking, and process optimization. Customize with multiple questions and follow-ups. Elevate customer experiences with Zisson's comprehensive survey solution.
IP PBX
Upgrade the business communication with a cloud-based IP PBX switch board solution. Streamline your telephony operations and boost your productivity. Integrate traditional telephones through PBX or set up IP telephones as you wish, as a flexible and cost effective alternative to the traditional fixed telephony subscription setup.
Switchboard
Upgrade the business communication with a cloud-based IP PBX switch board solution. Streamline your telephony operations and boost your productivity. Integrate traditional telephones through PBX or set up IP telephones as you wish, as a flexible and cost effective alternative to the traditional fixed telephony subscription setup.
Forms and FAQ
Upgrade the business communication with a cloud-based IP PBX switch board solution. Streamline your telephony operations and boost your productivity. Integrate traditional telephones through PBX or set up IP telephones as you wish, as a flexible and cost effective alternative to the traditional fixed telephony subscription setup.
Channels:
Telefoni
IIntegrating with all relevant phone providers, IP / softphone, IVR or IP PBX, inbound and outbound.
Chat
Offer live, real-time support and customer dialogue as an integrated part of your customer experience.
Video
Set up video chat to provide a superior, personalized customer experience.
Handle inbound and / or outbound emails in the same, consolidated view as other inquiries.
SMS
Provide direct SMS, automated responses, surveys or campaigns.
Co-browsing
Share screen with the customer to simplify the more complex, technical customer dialogues.