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Zisson Interact
Zisson Socialboards
2025
2024
2023
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Socialboards July 2025 updates: email threading, RegExp validation, secure FAQs, new ticket filters, pending ticket automation, and improved ticket creation. -
Agent wrap-up time metrics, real-time session field updates, smarter return call routing, queue overflow handling, chat anonymization, enhanced automations, and new APIs. -
New agent status metrics, API & UX upgrades, LeadDesk SMS, Tele2 multi-PBX, chat anonymization, improved automations, and various bugfixes.
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Tagging, advanced history search, assistant/chat alerts, admin/UI updates, API tools, LeadDesk bot, Telenor MBN sync, automation logs, new Wallboard metrics & more.
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Grouped filters with counters, reminders on replies, internal comment links, 3rd-level FB threading, RegExp field validation, and bulk FB location installs.
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New queue metrics, better time display, chat monitor upgrades, callback history, welcome msgs, softphone, IVR tools, API updates incl. CallPlayMessage & Number List.
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Agent history widget, live chat assist, expanded contacts, IVR for returning callers, custom GPT bots, ZID search, better ExternalStatDB data & agent admin controls.
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Bulk comment tools, survey alerts, better email threading, custom filter sorting, chat URL tracking, and UI/logic fixes for smoother ticket and chat handling.
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New Wallboard with widgets, agent recording access, Salesforce sync, improved callback tracking, UI/API tweaks, and WaveDesign & admin enhancements.
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Group calls, agent welcome msgs, recording mgmt, SMS w/ data, Azure bot, new APIs (SLA & chat data), chat field mapping, automation upgrades & more admin/script tools.
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TikTok integration, BCC in emails, multi-recipient email support, wildcard auto-replies, ticket feed sorting, and a revamped chat widget tool. Plus fixes and minor tweaks.
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Block anonymous chats, new action logs, bulk install pages, custom field sync, surveys via email/forms, and load values via API. Plus usability upgrades for admins and agents.
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New sound settings, wrap-up extension, media capacity control, SMS edits, logo, API/webhooks, D365 CIF 2.0, “longest vacant” logic & queue insights for deeper analytics.
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Admin-focused update: better automation, queue profile copy, switchboard search, softphone w/o number, plus UX tweaks and bugfixes for contact lists & queues.
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Address book, chat surveys, ticket content hiding, sender names, unknown email support, plus CRM, rules, emojis, and Instagram ticket updates.
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New contact field, Entities API, agent status updates, traffic report, ringtone toggle, expanded virtual queues, and improved email domain verification.
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Automation now supports written media. New triggers, filters, and agent status actions. Plus: video + co-browsing with personalized templates and invite messages.
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Automation now supports written media. New triggers, filters, and agent status actions. Plus: video + co-browsing with personalized templates and invite messages.
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Group calls, timed breaks, AWS TTS, new call reports, UI refresh, contact/calendar upgrades, and auto-recovery softphone status.
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MS365 integration update, new SMS & reporting APIs, dialer & automation upgrades, enforced 2FA, admin/UI improvements, and new reports in ZI Admin.
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Agents can now choose response location after login. More access granted in service layout. Other updates: CRM fields, automations, 2FA via app & written media.
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New Entertainer rules, agent UI improvements, SIP phone with NewArc, and POCs for script runner, SCIM, and monitoring.
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Improved Talaria co-browsing UI, optimized chat flow with new API, and custom BankID via IVR. Enhancing your platform experience!
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Zisson Interact update: New platform rollout, upgraded IVR, queue reports, audit logs, agent tools, improved search, and voice survey API.
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New year brings integration upgrades, in-call callback booking, DTMF/SMS in IVR, Sennheiser support, and more rules in Entertainer.