Zisson Release Notes – 2025-07
04/12/2025
Business Units & Access Control:
BU Tagging for Outgoing SMS & Email
AI Features:
AI Live Transcriber – New External API
AI Fast Transcription
AI Summary Enhancements
What’s Coming
AI Categoriser
AI Automated Enquiry Log
AI Admin – New Unified Interface
History & Call Flow:
New Call Details – Full Rebuild
Queue Log – New Call Details
Call Panel – Updated Call History View
SMS:
Unified SMS Conversation Flow
Integrations & API:
Calabrio Adherence Extension
Tele2 växel – Field Mapping Enhancements
Tele2 PBX – Hidden/Missing Numbers
BankID via Chat (SE)
ExternalStatDB API – IVR Flow Sessions
ExternalConversation API – chat message log
UX & Smaller Improvements:
UX & Smaller Improvements
Functional Updates:
Business Units & Access Control
BU Tagging for Outgoing SMS & Email – What’s Coming
We’ve added Business Unit (BU) tagging for manual outgoing SMS and emails, along with UX improvements in the BU admin view.
How It Works
- All manually sent SMS and emails are automatically associated with the BU of the sending agent.
- The BU Admin View now shows a full hierarchical tree of queues and agents inside each BU.
How to Use
Available for all customers using Access Rights. No activation required.
AI Features:
AI Live Transcriber – New External API
What’s Coming
The live transcription service now exposes an API endpoint for retrieving full transcriptions.
How It Works
Endpoint:
/external-api/v1/transcription/conversation/{conversationGuid}
How to Use
Available to selected customers using AI transcription service.
AI Fast Transcription
What’s Coming
Provides fast transcription of call recordings shortly after the conversation ends.
How It Works
- Transcriptions generated after call ends.
- Appear in history shortly after completion.
- Triggers insights services.
How to Use
Early Release — for pilot customers.
AI Summary Enhancements
What’s Coming
Unified configuration for transfer and final summaries.
How It Works
- Single configuration for all summary prompts.
- Eliminates duplicate settings.
How to Use
Early Release — selected customers.
AI Categoriser
What’s Coming
AI automatically tags conversations after they end.
How It Works
- Admins define allowed tags.
- Runs per queue.
- Tags appear in History and reports.
How to Use
Early Release — selected customers.
AI Automated Enquiry Log
What’s Coming
AI auto-generates enquiry log entries.
How It Works
- Runs automatically at conversation end.
- Fills in log fields via AI analysis.
How to Use
Early Release — selected customers.
AI Admin – New Unified Interface
What’s Coming
New admin structure for AI assistants and bots.
How It Works
- Unified UI for all AI services.
- Info boxes added for clarity.
- Entry points support predefined assistants.
How to Use
Available to all customers.
History & Call Flow:
New Call Details – Full Rebuild
What’s Coming
Complete rebuild based on new call event model.
How It Works
- Visualised IVR Journey
- Full Interaction Overview
- Aligned User Experience
- Access Control Support
How to Use
Available automatically.
Queue Log – New Call Details
What’s Coming
Queue log updated with new call details.
How It Works
- Mirrors call details in history.
How to Use
Available automatically.
Call Panel – Updated Call History View
What’s Coming
Unified data model across all call views.
How It Works
- Same structure as history.
- Real-time flow visualisation.
How to Use
Available for all customers.
SMS:
Unified SMS Conversation Flow
What’s Coming
Outbound SMS are now included in conversation flow.
How It Works
- Outbound SMS creates conversation entries.
- Replies attach to correct thread.
How to Use
Enabled automatically.
API and Integrations:
Calabrio Adherence Extension
What’s Coming
Pause type names added to adherence export.
How It Works
- Feature flag: CalabrioAdherenceExtendedInfo.
How to Use
Available for Calabrio customers.
Tele2 växel – Field Mapping Enhancements
What’s Coming
Tele2 custom fields can now map to standard fields.
How It Works
- Configured in Tele2 admin.
How to Use
Available for all Tele2 customers.
Tele2 PBX – Hidden/Missing Numbers
What’s Coming
Improved handling of contacts with missing numbers.
How It Works
- Imports even without numbers.
How to Use
Available for all Tele2 customers.
BankID via Chat (SE)
What’s Coming
BankID identification directly inside chatflow.
How It Works
- Agent triggers request.
- Customer receives QR code.
How to Use
Available for BankID customers.
ExternalStatDB API – IVR Flow Sessions
What’s Coming
Deep insight into IVR navigation.
How It Works
Endpoint:
/external-api/v1/external-statdb/IvrFlowSession
How to Use
Available for API customers.
ExternalConversation API – chat message log
What’s Coming
Retrieve full chat logs via API.
How It Works
Endpoint:
/external-api/v1/written-media/conversation/{conversationGuid}/events
How to Use
Available for all API customers.
UX & Smaller Improvements:
- Chat widget translations for Send/Cancel
- New copy icon for Markdown
- New “partly available” contact status
- Restored filter preview in search
- Improved SMS number selector
- Removed default grouping in wallboard agent history
- Time module overlap warnings improved
- Updated IVR flow colour scheme
- Clearer unreachable phone errors