Zisson Socialboards 2025 – Nr. 3

Zisson Socialboards 2025 – Nr. 3

27/08/2025

Increased Custom Field Independence Depth

  • What’s coming: Form logic has been expanded to support up to 7 levels.
  • How it works: Forms can now include up to seven levels of field dependencies (previously limited to 3). Useful when building complex custom forms such as authentication or dynamic contact forms.
  • How to use: Go to Settings → Forms → Select a field → Build logic.

Empty Fields in Ticket Rules

  • What’s coming: Admins can now add fields without preset values when creating ticket rules.
  • How it works: “Empty” fields can be used to require users to provide information before a ticket can be closed, or in scenarios where you want to give the agent the opportunity to collect important information in a structured way.
  • How to use: Go to Rules → Create a criterion of choice → New Rule → Add field.

Ticket Movement Alerts

  • What’s coming: Notifications when a ticket is moved to a category assigned to a user.
  • How it works: Users receive a notification if a ticket is moved into a category they have access to. Example: A ticket created in Category A, then moved to Category B, triggers a notification for users with access to Category B.
  • How to use: Go to User Settings → General → Notifications → Ticket moved to user category.

WCAG Compliance Improvements

  • What’s coming: Fixes to multiple WCAG compliance issues across the platform (e.g., improved color contrast, clearer button descriptions).
  • How it works: Applied automatically.
  • How to use: No action required.

Stability Fix for Social Media Tickets

  • What’s coming: Fix for crashes caused by social media tickets with an extremely large number of replies.
  • How it works: Applied automatically.
  • How to use: No action required.

Improved IP Geolocation Logic

  • What’s coming: Enhanced IP geolocation logic for stricter enforcement of access restrictions.
  • How it works: Better support for rules such as “Prevent Inbox access for users outside the EU/EEA.”
  • How to use: To enable, go to Settings → General → Security → IP restriction.

Chat Widget Button Texts

  • What’s coming: A new setting in the chat widget lets you customize the button texts on the “Chat turned off” screen.
  • How it works: Available for all customers using the chat widget.
  • How to use: Go to Settings → Widget → Select your widget → Chat.