Zisson Simplifies Customer Care

It is easy to have an overview in Zisson Interact. Easy access to key figures and raw data enables rich, statistical reporting on several levels. Fully adaptable to the business requirements. The queue ticker contains a visualization of the agent's key statistics on inquiries, presence, and average response time.

Set up a monitor with your agents to share the fully configurable wallboard, where you can easily view real-time call and inquiry volumes, response times, key indicators and any relevant statistics. Easy to configure with an intuitive overview, helping to optimize the contact center performance at all times.

Increase customer satisfaction with self-service. The service flow is visualized using a flowchart. The flowchart is updated as soon as changes are made and is a live view of what the solution looks like at all times. You can change the content of the flowchart continuously to adapt to the process and the customer journey.

Improve insights and customer satisfaction through IVR or post-call SMS feedback. Understand preferences and areas for growth. Set tailored surveys at specific intervals. Reports for better decisions, trend identification, agent performance tracking, and process optimization. Customize with multiple questions and follow-ups. Elevate customer experiences with Zisson's comprehensive survey solution.

Customers have new requirements for effective communication and accessibility. A hybrid bot will navigate the customer based on their questions and let them choose whether they want to talk to a chatbot or a human. Your customers will spend less time waiting for answers and more time on your product.

Upgrade the business communication with a cloud-based IP PBX switch board solution. Streamline your telephony operations and boost your productivity. Integrate traditional telephones through PBX or set up IP telephones as you wish, as a flexible and cost effective alternative to the traditional fixed telephony subscription setup.