Agent wrap-up time metrics, real-time session field updates, smarter return call routing, queue overflow handling, chat anonymization, enhanced automations, and new APIs.
Zisson Interact 2025 – Nr. 3
New agent status metrics, API & UX upgrades, LeadDesk SMS, Tele2 multi-PBX, chat anonymization, improved automations, and various bugfixes.
Zisson Interact 2025 – Nr. 2
Tagging, advanced history search, assistant/chat alerts, admin/UI updates, API tools, LeadDesk bot, Telenor MBN sync, automation logs, new Wallboard metrics & more.
Zisson Interact 2025 – Nr. 1
New queue metrics, better time display, chat monitor upgrades, callback history, welcome msgs, softphone, IVR tools, API updates incl. CallPlayMessage & Number List.
Zisson Interact 2024 – Nr. 7
Agent history widget, live chat assist, expanded contacts, IVR for returning callers, custom GPT bots, ZID search, better ExternalStatDB data & agent admin controls.
Zisson Interact 2024 – Nr. 6
New Wallboard with widgets, agent recording access, Salesforce sync, improved callback tracking, UI/API tweaks, and WaveDesign & admin enhancements.
Zisson Interact 2024 – Nr. 5
Group calls, agent welcome msgs, recording mgmt, SMS w/ data, Azure bot, new APIs (SLA & chat data), chat field mapping, automation upgrades & more admin/script tools.
Zisson Interact 2024 – Nr. 4
New sound settings, wrap-up extension, media capacity control, SMS edits, logo, API/webhooks, D365 CIF 2.0, “longest vacant” logic & queue insights for deeper analytics.
Zisson Interact 2024 – Nr. 3
Admin-focused update: better automation, queue profile copy, switchboard search, softphone w/o number, plus UX tweaks and bugfixes for contact lists & queues.
Zisson Interact 2024 – Nr. 2
New contact field, Entities API, agent status updates, traffic report, ringtone toggle, expanded virtual queues, and improved email domain verification.
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