Category Archive

AI transcription, fast summaries, auto-tagging/logs, rebuilt call details, unified SMS flow, plus API, Tele2 & UX improvements.

Introduces Business Units & Access Roles, AI Transcriber, Live Summaries, pause-type display, SIP line status, UX and IVR upgrades for better control.

New metrics, BankID auth, agent-to-agent calls, agent caller ID, SMS counter, IVR apps, chatbot API, UX/admin upgrades, Tele2/O365 fixes, and security update.

Agent wrap-up time metrics, real-time session field updates, smarter return call routing, queue overflow handling, chat anonymization, enhanced automations, and new APIs.

New agent status metrics, API & UX upgrades, LeadDesk SMS, Tele2 multi-PBX, chat anonymization, improved automations, and various bugfixes.

Tagging, advanced history search, assistant/chat alerts, admin/UI updates, API tools, LeadDesk bot, Telenor MBN sync, automation logs, new Wallboard metrics & more.

New queue metrics, better time display, chat monitor upgrades, callback history, welcome msgs, softphone, IVR tools, API updates incl. CallPlayMessage & Number List.

Agent history widget, live chat assist, expanded contacts, IVR for returning callers, custom GPT bots, ZID search, better ExternalStatDB data & agent admin controls.

New Wallboard with widgets, agent recording access, Salesforce sync, improved callback tracking, UI/API tweaks, and WaveDesign & admin enhancements.

Group calls, agent welcome msgs, recording mgmt, SMS w/ data, Azure bot, new APIs (SLA & chat data), chat field mapping, automation upgrades & more admin/script tools.