Automation now supports written media. New triggers, filters, and agent status actions. Plus: video + co-browsing with personalized templates and invite messages.
Zisson Interact 2023 – Nr. 7
Group calls, timed breaks, AWS TTS, new call reports, UI refresh, contact/calendar upgrades, and auto-recovery softphone status.
Zisson Interact 2023 – Nr. 6
MS365 integration update, new SMS & reporting APIs, dialer & automation upgrades, enforced 2FA, admin/UI improvements, and new reports in ZI Admin.
Zisson Interact 2023 – Nr. 5
Agents can now choose response location after login. More access granted in service layout. Other updates: CRM fields, automations, 2FA via app & written media.
Zisson Interact 2023 – Nr. 4
New Entertainer rules, agent UI improvements, SIP phone with NewArc, and POCs for script runner, SCIM, and monitoring.
Zisson Interact 2023 – Nr. 3
Improved Talaria co-browsing UI, optimized chat flow with new API, and custom BankID via IVR. Enhancing your platform experience!
Zisson Interact 2023 – Nr. 2
Zisson Interact update: New platform rollout, upgraded IVR, queue reports, audit logs, agent tools, improved search, and voice survey API.
Zisson Interact 2023 – Nr. 1
New year brings integration upgrades, in-call callback booking, DTMF/SMS in IVR, Sennheiser support, and more rules in Entertainer.
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