Zisson Socialboards 2026 – No. 1
22/04/2026
Flexible options for email forwarding
- What’s new: Ability to change or mirror the sender address when forwarding tickets.
- How it works: Users can choose a custom sender or mirror the original address.
- How to use: Select the desired sender option when forwarding a ticket.
Assign to me after forwarding
- What’s new: New option to assign a ticket to yourself after forwarding.
- How it works: A quick action allows you to handle the ticket immediately.
- How to use: Select “Assign to me” when forwarding a ticket.
Improved ticket log for internal tickets
- What’s new: Improved log for manually created internal tickets.
- How it works: Events are logged more clearly, and the creator is shown.
- How to use: View the ticket log.
Alternative identifiers for tickets
- What’s new: Support for alternative identifiers.
- How it works: Supports identifiers such as ID numbers or custom keys when creating internal tickets or tickets via the Chat API.
- How to use: Remove the email identifier and add “User identifier”.
Simplified view of linked tickets
- What’s new: One-click access to linked tickets.
- How it works: Tickets are grouped and can be listed with a single click.
- How to use: Click a linked ticket, open the right panel, and select “Show linked tickets”.
New role: System Administrator
- What’s new: New administrator role.
- How it works: A pure system administrator role without access to tickets.
- How to use: Create a new user or update an existing user’s role.
Regex support for fields
- What’s new: Regex support for more field types.
- How it works: Enables validation using regex.
- How to use: Configure in field properties via the field library.
Domain control for widget
- What’s new: Restrict widget launch by domain.
- How it works: Only allowed domains can run the widget script.
- How to use: Configure in the widget settings.
Improved chat availability
- What’s new: Better handling of working hours.
- How it works: Supports overlapping custom schedules for chat availability.
- How to use: Configure custom opening hours in the chat widget.
TikTok comment moderation
- What’s new: Ability to hide comments.
- How it works: Comments can be hidden directly in the TikTok interface.
- How to use: Select a comment, open the menu, and choose “Hide”.
Bug fixes and improvements
- Fixed mismatch between handled/unhandled comments
- Fixed Facebook mentions
- Fixed Outlook attachments
- Fixed multiple Facebook comments
- iOS and Android apps updated with bug fixes and minor improvements