Agents can now choose response location after login. More access granted in service layout. Other updates: CRM fields, automations, 2FA via app & written media.
Zisson Interact 2023 – Nr. 4
New Entertainer rules, agent UI improvements, SIP phone with NewArc, and POCs for script runner, SCIM, and monitoring.
Zisson Interact 2023 – Nr. 3
Improved Talaria co-browsing UI, optimized chat flow with new API, and custom BankID via IVR. Enhancing your platform experience!
Zisson Interact 2023 – Nr. 2
Zisson Interact update: New platform rollout, upgraded IVR, queue reports, audit logs, agent tools, improved search, and voice survey API.
Zisson Interact 2023 – Nr. 1
New year brings integration upgrades, in-call callback booking, DTMF/SMS in IVR, Sennheiser support, and more rules in Entertainer.
Vad bör du tänka på innan du implementerar AI i ditt företag?
Zisson har under flera år samarbetat med olika leverantörer av AI-lösningar (artificial intelligence) för att kunna skräddarsy och erbjuda rätt lösning till våra kunder. Genom detta har vi lärt oss att alla har olika behov, kompetensnivå, budget och implementeringstid.
ProffCom chose Zisson as the supplier for their new contact center
In the picture: Patrik Axelsson (responsible for Partner Sales at Zisson), Karl Andre Hovde (Sales Director at Zisson), Rune Lonkemoen (COO at ProffCom), and John-Arne Martinsen (CEO at ProffCom). ProffCom is a leading provider of outsourcing customer service to various clients across different industries. This involves complete responsibility for the customer service of some clients and partial responsibility for specific areas … Read More