Agent wrap-up time metrics, real-time session field updates, smarter return call routing, queue overflow handling, chat anonymization, enhanced automations, and new APIs.
Zisson Webinar 2025 – Nr. 2
In this webinar, you will learn how to take full control of your agents and agent groups for streamlined administration in …
Zisson Interact 2025 – Nr. 3
New agent status metrics, API & UX upgrades, LeadDesk SMS, Tele2 multi-PBX, chat anonymization, improved automations, and various bugfixes.
LeadDesk acquires the eDialog24 solution
LeadDesk continues its strategy to strengthen its Nordic home market by acquiring the Norwegian communications solution eDialog24 from eDialog24 AS in a trade sale.
Zisson Webinar 2025 – Nr. 1
In this webinar, we show you how to easily manage opening hours and voice messages in Zisson Interact.
Zisson Interact 2025 – Nr. 2
Tagging, advanced history search, assistant/chat alerts, admin/UI updates, API tools, LeadDesk bot, Telenor MBN sync, automation logs, new Wallboard metrics & more.
The acquisition of Zisson is complete
We are pleased to announce that LeadDesk’s acquisition of Zisson is now finalized. This marks the beginning of a new and exciting era for Zisson, LeadDesk, and our customers across the Nordic region.
Zisson Socialboards 2025 – Nr. 1
Grouped filters with counters, reminders on replies, internal comment links, 3rd-level FB threading, RegExp field validation, and bulk FB location installs.
Zisson Interact 2025 – Nr. 1
New queue metrics, better time display, chat monitor upgrades, callback history, welcome msgs, softphone, IVR tools, API updates incl. CallPlayMessage & Number List.
Zisson joins the LeadDesk Family
We are excited to announce that LeadDesk has signed an agreement to acquire Zisson, creating one of the largest providers of sales and customer service software in the Nordics.