Web source split into sub-sources, SLA in rules and sorting, clearer expired SLA view, new sender list, and anonymous chat login.
Zisson Interact 2025 – Nr. 6
Introduces Business Units & Access Roles, AI Transcriber, Live Summaries, pause-type display, SIP line status, UX and IVR upgrades for better control.
Zisson Interact 2025 – Nr. 5
New metrics, BankID auth, agent-to-agent calls, agent caller ID, SMS counter, IVR apps, chatbot API, UX/admin upgrades, Tele2/O365 fixes, and security update.
Zisson Socialboards 2025 – Nr. 3
Expanded form logic (7 levels), empty fields in rules, ticket movement alerts, WCAG fixes, stability & security updates, widget text control.
Zisson Socialboards 2025 – Nr. 2
Socialboards July 2025 updates: email threading, RegExp validation, secure FAQs, new ticket filters, pending ticket automation, and improved ticket creation.
Zisson Interact 2025 – Nr. 4
Agent wrap-up time metrics, real-time session field updates, smarter return call routing, queue overflow handling, chat anonymization, enhanced automations, and new APIs.
