We welcome our new CEO, Michael Ramm Østgaard. Zisson provides market-leading contact center solutions built on modern cloud-based SaaS technology. Zisson surpassed 100 million NOK in revenue in 2022 and has a strong organization in both Norway and Sweden, with solid customers such as Oslo Kommune, Bertel O. Steen, VY, Bama and Postnord. As the leader of SAP in Norway … Read More
Zisson supports Norwegian People’s Aid
The world’s largest football tournament kicks off in late July, and Zisson is proud to support the Norwegian People’s Aid in their efforts to ensure safety and well-being during Norway Cup. Zisson provides the telephone solution for the Norwegian People’s Aid throughout the entire year’s tournament, ensuring that good and efficient communication can be maintained as effectively as possible. For … Read More
How do we achieve customer success with our Customer Success Team?
How do we achieve customer success with our Customer Success Team? Zisson has long recognized the value of close customer follow-up, and it is precisely our proximity to customers that is one of our competitive advantages in the market. With growth in both the customer portal and the company, the board and management agreed that action needed to be taken … Read More
Zisson supports the NRK Telethon 2022
Zisson supports the NRK Telethon 2022 Zisson takes corporate social responsibility seriously! This is the 8th year we sponsor the NRK TV campaign with a cost-free contact center solution. This year, the TV campaign supports Doctors Without Borders, a neutral and independent medical aid organization that saves lives and alleviates suffering. Doctors Without Borders helps those who need it most – … Read More
How to use chatbots to improve customer service?
How to use chatbots to improve customer service? Customers today have new demands for effective communication and accessibility, and all businesses know how crucial it is to provide customers with a service they can boast about, regardless of the channel the customer chooses to contact them through. In today’s society, we are surrounded by a wide range of different technologies. … Read More
What should you consider before implementing AI in your business?
What should you consider before implementing AI in your business? Zisson has collaborated with various AI solution providers over the years to tailor and offer the right solution to our customers. Through this experience, we have learned that everyone has different needs, levels of expertise, budgets, and implementation timelines. Here is a list of 6 steps you should consider before … Read More
Simplicity in Customer Service
Simplicity in Customer Service On Tuesday, June 7th, we organized a seminar in collaboration with our partners ProffCom, Boost.ai, and Simplifai, focusing on the theme “if it’s simple, it’s good customer service.” What does it really take to create customer satisfaction in 2022 and the years to come? During the seminar, simple customer service, identified as the most robust driver … Read More
ProffCom chose Zisson as the supplier for their new contact center
ProffCom chose Zisson as the supplier for their new contact center In the picture: Patrik Axelsson (responsible for Partner Sales at Zisson), Karl Andre Hovde (Sales Director at Zisson), Rune Lonkemoen (COO at ProffCom), and John-Arne Martinsen (CEO at ProffCom). ProffCom is a leading provider of outsourcing customer service to various clients across different industries. This involves complete responsibility for the … Read More
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