Tagging, advanced history search, assistant/chat alerts, admin/UI updates, API tools, LeadDesk bot, Telenor MBN sync, automation logs, new Wallboard metrics & more.
The acquisition of Zisson is complete
We are pleased to announce that LeadDesk’s acquisition of Zisson is now finalized. This marks the beginning of a new and exciting era for Zisson, LeadDesk, and our customers across the Nordic region.
Zisson Socialboards 2025 – Nr. 1
Grouped filters with counters, reminders on replies, internal comment links, 3rd-level FB threading, RegExp field validation, and bulk FB location installs.
Zisson Interact 2025 – Nr. 1
New queue metrics, better time display, chat monitor upgrades, callback history, welcome msgs, softphone, IVR tools, API updates incl. CallPlayMessage & Number List.
Zisson joins the LeadDesk Family
We are excited to announce that LeadDesk has signed an agreement to acquire Zisson, creating one of the largest providers of sales and customer service software in the Nordics.
Zisson Interact 2024 – Nr. 7
Agent history widget, live chat assist, expanded contacts, IVR for returning callers, custom GPT bots, ZID search, better ExternalStatDB data & agent admin controls.
Zisson Socialboards 2024 – Nr. 5
Bulk comment tools, survey alerts, better email threading, custom filter sorting, chat URL tracking, and UI/logic fixes for smoother ticket and chat handling.
Zisson delivers cloud-based contact center and switchboard solutions the city of Oslo
The city of Oslo, one of Norway’s largest employers with over 50,000 employees, has the ambition to develop the city and improve the quality of life for its residents.
Zisson Interact 2024 – Nr. 6
New Wallboard with widgets, agent recording access, Salesforce sync, improved callback tracking, UI/API tweaks, and WaveDesign & admin enhancements.
Warm welcome to Thor Willy!
We are excited to welcome Thor Willy Faaberg-Johansen as the new Account Manager at Zisson AS. He brings with him extensive and long-standing experience in telephony and contact center solutions, having previously held a similar position at Telenor Norge AS.