New sound settings, wrap-up extension, media capacity control, SMS edits, logo, API/webhooks, D365 CIF 2.0, “longest vacant” logic & queue insights for deeper analytics.
We welcome our new CFO,
Magnus Lundh Bjurling
We are delighted to announce that Magnus Lundh Bjurling has joined Zisson as our new Chief Financial Officer.
Zisson Interact 2024 – Nr. 3
Admin-focused update: better automation, queue profile copy, switchboard search, softphone w/o number, plus UX tweaks and bugfixes for contact lists & queues.
Zisson Socialboards 2024 – Nr. 2
Address book, chat surveys, ticket content hiding, sender names, unknown email support, plus CRM, rules, emojis, and Instagram ticket updates.
Satisfied customers at Onninen
Onninen is one of the Nordic region’s leading electrical wholesalers, with 26 Express stores across Norway. Initially, several challenges were identified in their previous solution for handling customer inquiries.
Zisson Interact 2024 – Nr. 2
New contact field, Entities API, agent status updates, traffic report, ringtone toggle, expanded virtual queues, and improved email domain verification.
Transforming customer service at Bertel O Steen
With over 120 years of experience, Bertel O. Steen is one of the largest actors in the Nordic region within sales and service for passenger cars, vans, trucks, and buses. The company consists of a nationwide dealer network with over 40 dealerships and brand workshops.
Zisson Socialboards 2024 – Nr. 1
Automation now supports written media. New triggers, filters, and agent status actions. Plus: video + co-browsing with personalized templates and invite messages.
Zisson Interact 2024 – Nr. 1
Automation now supports written media. New triggers, filters, and agent status actions. Plus: video + co-browsing with personalized templates and invite messages.
Zisson Interact 2023 – Nr. 7
Group calls, timed breaks, AWS TTS, new call reports, UI refresh, contact/calendar upgrades, and auto-recovery softphone status.