We welcome our new CEO, Michael Ramm Østgaard. Zisson provides market-leading contact center solutions built on modern cloud-based SaaS technology. Zisson surpassed 100 million NOK in revenue in 2022 and has a strong organization in both Norway and Sweden, with solid customers such as Oslo Kommune, Bertel O. Steen, VY, Bama and Postnord. As the leader of SAP in Norway … Read More
Zisson supports Norwegian People’s Aid
The world’s largest football tournament kicks off in late July, and Zisson is proud to support the Norwegian People’s Aid in their efforts to ensure safety and well-being during Norway Cup. Zisson provides the telephone solution for the Norwegian People’s Aid throughout the entire year’s tournament, ensuring that good and efficient communication can be maintained as effectively as possible. For … Read More
Zisson Interact 2023 – Nr. 4
New Entertainer rules, agent UI improvements, SIP phone with NewArc, and POCs for script runner, SCIM, and monitoring.
Zisson Interact 2023 – Nr. 3
Improved Talaria co-browsing UI, optimized chat flow with new API, and custom BankID via IVR. Enhancing your platform experience!
Zisson Interact 2023 – Nr. 2
Zisson Interact update: New platform rollout, upgraded IVR, queue reports, audit logs, agent tools, improved search, and voice survey API.
Zisson Interact 2023 – Nr. 1
New year brings integration upgrades, in-call callback booking, DTMF/SMS in IVR, Sennheiser support, and more rules in Entertainer.
How do we achieve customer success with our Customer Success Team?
How do we achieve customer success with our Customer Success Team? Zisson has long recognized the value of close customer follow-up, and it is precisely our proximity to customers that is one of our competitive advantages in the market. With growth in both the customer portal and the company, the board and management agreed that action needed to be taken … Read More
Zisson supports the NRK Telethon 2022
Zisson supports the NRK Telethon 2022 Zisson takes corporate social responsibility seriously! This is the 8th year we sponsor the NRK TV campaign with a cost-free contact center solution. This year, the TV campaign supports Doctors Without Borders, a neutral and independent medical aid organization that saves lives and alleviates suffering. Doctors Without Borders helps those who need it most – … Read More
How to use chatbots to improve customer service?
How to use chatbots to improve customer service? Customers today have new demands for effective communication and accessibility, and all businesses know how crucial it is to provide customers with a service they can boast about, regardless of the channel the customer chooses to contact them through. In today’s society, we are surrounded by a wide range of different technologies. … Read More
What should you consider before implementing AI in your business?
What should you consider before implementing AI in your business? Zisson has collaborated with various AI solution providers over the years to tailor and offer the right solution to our customers. Through this experience, we have learned that everyone has different needs, levels of expertise, budgets, and implementation timelines. Here is a list of 6 steps you should consider before … Read More