How to use chatbots to improve customer service? Customers today have new demands for effective communication and accessibility, and all businesses know how crucial it is to provide customers with a service they can boast about, regardless of the channel the customer chooses to contact them through. In today’s society, we are surrounded by a wide range of different technologies. … Read More

What should you consider before implementing AI in your business? Zisson has collaborated with various AI solution providers over the years to tailor and offer the right solution to our customers. Through this experience, we have learned that everyone has different needs, levels of expertise, budgets, and implementation timelines. Here is a list of 6 steps you should consider before … Read More

Simplicity in Customer Service On Tuesday, June 7th, we organized a seminar in collaboration with our partners ProffCom, Boost.ai, and Simplifai, focusing on the theme “if it’s simple, it’s good customer service.” What does it really take to create customer satisfaction in 2022 and the years to come? During the seminar, simple customer service, identified as the most robust driver … Read More

ProffCom chose Zisson as the supplier for their new contact center In the picture: Patrik Axelsson (responsible for Partner Sales at Zisson), Karl Andre Hovde (Sales Director at Zisson), Rune Lonkemoen (COO at ProffCom), and John-Arne Martinsen (CEO at ProffCom).  ProffCom is a leading provider of outsourcing customer service to various clients across different industries. This involves complete responsibility for the … Read More