Zisson Socialboards 2026 – No. 2
03/06/2026
This release focuses on reminder improvements, easier ticket reply handling, new rule criteria, custom field requirements, and email delivery notifications.
Improvements:
New fixed time options for reminders
Pin the Reply when scrolling a ticket’s history
New criteria for checking when a reply was created
Support for criteria checking times across midnight
Required for teammates becomes Required for agents
Agents receive notification for failed email delivery
New fixed time options for reminders
What’s new
Added options for 2 days, 7 days, 14 days and 30 days.
How it works
Agents can set reminders on tickets, including optionally having the ticket automatically reopen after the selected period. This release adds new default durations.
How to use
Click the Reminder button and select Remind me in…
Pin the Reply when scrolling a ticket’s history
What’s new
When replying to a ticket the agent can keep their reply on screen while reviewing the ticket history.
How it works
Agents can optionally pin the reply section to keep it onscreen as they scroll through the history.
How to use
Click the new Pin button to keep the reply onscreen. Click again to unpin.
New criteria for checking when a reply was created
What’s new
Added two new options when creating a criterion. Check the time a reply was created, or the day of the week when a reply was created.
How it works
For creation time, check if a reply was created before or after a certain time, or in a time range. For day of week, check if the reply was created on a particular day.
How to use
In the Rules section, click Add Criterion. Click the When drop-down list and select either Reply creation time or Reply creation day of week.
Support for criteria checking times across midnight
What’s new
Specifying a time range for a criterion can now cross midnight.
How it works
When defining a time range for a criterion, you can now select a start time before midnight and an end time after midnight.
How to use
Choose the Start value and End value for the time range.
Required for teammates becomes Required for agents
What’s new
The Required for teammates option has become Required for agents.
How it works
When Required for agents is enabled, the ticket cannot be closed if the field is blank.
How to use
Click to tick the Required for agents checkbox for a custom field.
Agents receive notification for failed email delivery
Available from June 11, 2026
What’s new
Agents will now see a notification if an email reply fails to deliver.
How it works
Agents will see an alert in their notifications. They can check the log for more details.
How to use
Click the bell icon to see your notifications. Click the log for a ticket to see which recipients didn’t receive the reply.