Block anonymous chats, new action logs, bulk install pages, custom field sync, surveys via email/forms, and load values via API. Plus usability upgrades for admins and agents.
Celebrating Innovation: Patent for Simplicity
In 2009, we revolutionized the Contact Center industry with our groundbreaking patent for a unified switchboard system.
Zisson Interact 2024 – Nr. 4
New sound settings, wrap-up extension, media capacity control, SMS edits, logo, API/webhooks, D365 CIF 2.0, “longest vacant” logic & queue insights for deeper analytics.
We welcome our new CFO,
Magnus Lundh Bjurling
We are delighted to announce that Magnus Lundh Bjurling has joined Zisson as our new Chief Financial Officer.
Satisfied customers at Onninen
Onninen is one of the Nordic region’s leading electrical wholesalers, with 26 Express stores across Norway. Initially, several challenges were identified in their previous solution for handling customer inquiries.
Transforming customer service at Bertel O Steen
With over 120 years of experience, Bertel O. Steen is one of the largest actors in the Nordic region within sales and service for passenger cars, vans, trucks, and buses. The company consists of a nationwide dealer network with over 40 dealerships and brand workshops.
Zisson Socialboards 2024 – Nr. 1
Automation now supports written media. New triggers, filters, and agent status actions. Plus: video + co-browsing with personalized templates and invite messages.
Zisson Interact 2024 – Nr. 1
Automation now supports written media. New triggers, filters, and agent status actions. Plus: video + co-browsing with personalized templates and invite messages.
Zisson Interact 2023 – Nr. 7
Group calls, timed breaks, AWS TTS, new call reports, UI refresh, contact/calendar upgrades, and auto-recovery softphone status.
Zisson Interact 2023 – Nr. 6
MS365 integration update, new SMS & reporting APIs, dialer & automation upgrades, enforced 2FA, admin/UI improvements, and new reports in ZI Admin.