We are excited to announce that LeadDesk has signed an agreement to acquire Zisson, creating one of the largest providers of sales and customer service software in the Nordics.
Zisson Interact 2024 – Nr. 7
Agent history widget, live chat assist, expanded contacts, IVR for returning callers, custom GPT bots, ZID search, better ExternalStatDB data & agent admin controls.
Zisson Socialboards 2024 – Nr. 5
Bulk comment tools, survey alerts, better email threading, custom filter sorting, chat URL tracking, and UI/logic fixes for smoother ticket and chat handling.
Zisson delivers cloud-based contact center and switchboard solutions the city of Oslo
The city of Oslo, one of Norway’s largest employers with over 50,000 employees, has the ambition to develop the city and improve the quality of life for its residents.
Zisson Interact 2024 – Nr. 6
New Wallboard with widgets, agent recording access, Salesforce sync, improved callback tracking, UI/API tweaks, and WaveDesign & admin enhancements.
Warm welcome to Thor Willy!
We are excited to welcome Thor Willy Faaberg-Johansen as the new Account Manager at Zisson AS. He brings with him extensive and long-standing experience in telephony and contact center solutions, having previously held a similar position at Telenor Norge AS.
Zisson Interact 2024 – Nr. 5
Group calls, agent welcome msgs, recording mgmt, SMS w/ data, Azure bot, new APIs (SLA & chat data), chat field mapping, automation upgrades & more admin/script tools.
Zisson Socialboards 2024 – Nr. 4
TikTok integration, BCC in emails, multi-recipient email support, wildcard auto-replies, ticket feed sorting, and a revamped chat widget tool. Plus fixes and minor tweaks.
Meet our new Vice President Customer Success
We are thrilled to announce Guro Andersen as our new Vice President Customer Success
Zisson Socialboards 2024 – Nr. 3
Block anonymous chats, new action logs, bulk install pages, custom field sync, surveys via email/forms, and load values via API. Plus usability upgrades for admins and agents.