Bulk comment tools, survey alerts, better email threading, custom filter sorting, chat URL tracking, and UI/logic fixes for smoother ticket and chat handling.
Zisson delivers cloud-based contact center and switchboard solutions the city of Oslo
The city of Oslo, one of Norway’s largest employers with over 50,000 employees, has the ambition to develop the city and improve the quality of life for its residents.
Zisson Interact 2024 – Nr. 6
New Wallboard with widgets, agent recording access, Salesforce sync, improved callback tracking, UI/API tweaks, and WaveDesign & admin enhancements.
Warm welcome to Thor Willy!
We are excited to welcome Thor Willy Faaberg-Johansen as the new Account Manager at Zisson AS. He brings with him extensive and long-standing experience in telephony and contact center solutions, having previously held a similar position at Telenor Norge AS.
Zisson Interact 2024 – Nr. 5
Group calls, agent welcome msgs, recording mgmt, SMS w/ data, Azure bot, new APIs (SLA & chat data), chat field mapping, automation upgrades & more admin/script tools.
Zisson Socialboards 2024 – Nr. 4
TikTok integration, BCC in emails, multi-recipient email support, wildcard auto-replies, ticket feed sorting, and a revamped chat widget tool. Plus fixes and minor tweaks.
Meet our new Vice President Customer Success
We are thrilled to announce Guro Andersen as our new Vice President Customer Success
Zisson Socialboards 2024 – Nr. 3
Block anonymous chats, new action logs, bulk install pages, custom field sync, surveys via email/forms, and load values via API. Plus usability upgrades for admins and agents.
Celebrating Innovation: Patent for Simplicity
In 2009, we revolutionized the Contact Center industry with our groundbreaking patent for a unified switchboard system.
Zisson Interact 2024 – Nr. 4
New sound settings, wrap-up extension, media capacity control, SMS edits, logo, API/webhooks, D365 CIF 2.0, “longest vacant” logic & queue insights for deeper analytics.