Agent wrap-up time metrics, real-time session field updates, smarter return call routing, queue overflow handling, chat anonymization, enhanced automations, and new APIs.
Zisson Interact 2025 – Nr. 3
New agent status metrics, API & UX upgrades, LeadDesk SMS, Tele2 multi-PBX, chat anonymization, improved automations, and various bugfixes.
Zisson Interact 2025 – Nr. 2
Tagging, advanced history search, assistant/chat alerts, admin/UI updates, API tools, LeadDesk bot, Telenor MBN sync, automation logs, new Wallboard metrics & more.
Zisson Socialboards 2025 – Nr. 1
Grouped filters with counters, reminders on replies, internal comment links, 3rd-level FB threading, RegExp field validation, and bulk FB location installs.
Zisson Interact 2025 – Nr. 1
New queue metrics, better time display, chat monitor upgrades, callback history, welcome msgs, softphone, IVR tools, API updates incl. CallPlayMessage & Number List.
Zisson Interact 2024 – Nr. 7
Agent history widget, live chat assist, expanded contacts, IVR for returning callers, custom GPT bots, ZID search, better ExternalStatDB data & agent admin controls.
Zisson Socialboards 2024 – Nr. 5
Bulk comment tools, survey alerts, better email threading, custom filter sorting, chat URL tracking, and UI/logic fixes for smoother ticket and chat handling.
Zisson Interact 2024 – Nr. 6
New Wallboard with widgets, agent recording access, Salesforce sync, improved callback tracking, UI/API tweaks, and WaveDesign & admin enhancements.
Zisson Interact 2024 – Nr. 5
Group calls, agent welcome msgs, recording mgmt, SMS w/ data, Azure bot, new APIs (SLA & chat data), chat field mapping, automation upgrades & more admin/script tools.
Zisson Socialboards 2024 – Nr. 4
TikTok integration, BCC in emails, multi-recipient email support, wildcard auto-replies, ticket feed sorting, and a revamped chat widget tool. Plus fixes and minor tweaks.