Web source split into sub-sources, SLA in rules and sorting, clearer expired SLA view, new sender list, and anonymous chat login.
Zisson Interact 2025 – Nr. 6
Introduces Business Units & Access Roles, AI Transcriber, Live Summaries, pause-type display, SIP line status, UX and IVR upgrades for better control.
Zisson Interact 2025 – Nr. 5
New metrics, BankID auth, agent-to-agent calls, agent caller ID, SMS counter, IVR apps, chatbot API, UX/admin upgrades, Tele2/O365 fixes, and security update.
Zisson Socialboards 2025 – Nr. 3
Expanded form logic (7 levels), empty fields in rules, ticket movement alerts, WCAG fixes, stability & security updates, widget text control.
Zisson Socialboards 2025 – Nr. 2
Socialboards July 2025 updates: email threading, RegExp validation, secure FAQs, new ticket filters, pending ticket automation, and improved ticket creation.
Zisson Interact 2025 – Nr. 4
Agent wrap-up time metrics, real-time session field updates, smarter return call routing, queue overflow handling, chat anonymization, enhanced automations, and new APIs.
Zisson Interact 2025 – Nr. 3
New agent status metrics, API & UX upgrades, LeadDesk SMS, Tele2 multi-PBX, chat anonymization, improved automations, and various bugfixes.
Zisson Interact 2025 – Nr. 2
Tagging, advanced history search, assistant/chat alerts, admin/UI updates, API tools, LeadDesk bot, Telenor MBN sync, automation logs, new Wallboard metrics & more.
Zisson Socialboards 2025 – Nr. 1
Grouped filters with counters, reminders on replies, internal comment links, 3rd-level FB threading, RegExp field validation, and bulk FB location installs.
Zisson Interact 2025 – Nr. 1
New queue metrics, better time display, chat monitor upgrades, callback history, welcome msgs, softphone, IVR tools, API updates incl. CallPlayMessage & Number List.